Ankit Patel
Education
College: Rochester Institute of Technology
Dates attended: 2008-Present
Major: Computer Science

High School: Bergen County Academy for Telecommunications and Computer Science
Dates attended: 2004-2008
Experience ITS Helpdesk Representative
2008 - Pres
RIT Information and Technology Services Helpdesk
  • Analyze and resolve computer problems
  • Make initial analysis of complex service requests
  • Provide solutions, documentation and referrals to professional staff
  • Advise clients on ITS policies and procedures
  • Maintain security of Institute computers systems

Mathematical and Cryptographic Research
2007 - 2008
Center for Algorithmic and Interactive Scientific Software
  • Examined multiple forms of data encryption
  • Learned abstract algabraic concepts
  • Analyzed popular encryption algorithms

Computer Instructor
Summer 2007
Bergen County Division for Community Development
  • Taught basic computer skills to senior citizens
  • Set up and maintained computer systems

Sales Associate/System Builder/Technical Support
2003 - 2008
Custom Computer Sales and Repair
  • Built custom computers for clients
  • Provided support and troubleshooting assistance for clients over the phone, via email, and through instant message
Related skills
  • Computer Maintenance
  • Unix and Windows Environments
  • Microsoft Office Suite
  • Open Office Suite
  • Java and C++ programming experience
  • Web Design Experience (HTML, XHTML, CSS, JavaScript, PHP)
  • Apache Web Server management